INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I contact customer support?

You can reach our customer support team via email at support@stylesoasis.store or by phone at (+92) 3117470890. 

How do I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on our website under the “Track My Order” section or through the carrier’s website.

What is your return policy?

We accept returns within 3-5 days of delivery for items that are unworn, unwashed, and in their original condition with tags attached. For more details, please visit our Return Policy page.

What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer support team immediately at support@stylesoasis.store with your order number and photos of the issue. We will resolve the problem as quickly as possible, which may include sending a replacement item or issuing a refund.

How do I create an account?

You can create an account by clicking on the “Sign Up” or “Register” button on our website. You will be prompted to enter your email address and create a password. With an account, you can easily track your orders, save your shipping information, and receive updates on new arrivals and promotions.

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